• Xivea Ai Hospitality

AI Virtual Agent for New Zealand Hotels & Resorts

Front desk teams are stretched thin: ringing phones, guest requests and check-ins all competing for the same one or two pairs of hands. Brantas brings Xivea AI Hospitality (formerly known as EVA) to New Zealand, 14IP’s AI-powered virtual agent that answers guest calls around the clock and can cut calls to a busy front desk by up to 75%.
Freeing your team to focus on the guest standing in front of them.

XIVEA Features

  • Reduces Front Desk Calls by up to 75%

    With human-like interactions our AI-powered virtual assistant Xivea handles common guest enquiries, such as room service and housekeeping requests, reservation modifications and local recommendations, significantly reducing the burden on your front desk staff.

  • Instant Assistance

    Guests can quickly access Xivea anytime, anywhere, via voice commands or text messaging. Whether they’re in their room, lounging by the pool or exploring the city, help is just a call away and information can be shared via SMS, such as links to maps.

  • Personalised Recommendations

    Xivea leverages generative AI and machine learning to understand guest preferences and behaviour, offering personalised recommendations for dining, activities and amenities tailored to each hotel.

  • Seamless Integration

    Xivea seamlessly integrates with your existing hotel management systems, including property management software (PMS), booking engines and customer relationship management (CRM) platforms, ensuring smooth operation and data synchronization.

  • Understand natural, guest-led requests

    Rather than forcing guests down a fixed menu.

  • Handle multiple requests in one call

    The way a live agent would.

  • Speak multiple languages

    Including English, French, Spanish, German and Italian, and let guests choose.

  • Follow up by SMS

    Sending directions, links or other information after a call.

  • Manage social media and webchat interactions

    Not just phone calls.

  • Ask for guest feedback

    Capturing sentiment while it’s still fresh.

  • Report on everything

    With a cloud dashboard showing answered, unanswered and abandoned calls, agent activity and more, filterable by timeframe or by property across a group.

Say goodbye to the PABX cupboard

If your property is still running an on-premise PABX, chances are you know the pain points already: hardware that's slow to fix when it fails, a supplier who takes days to call back, and a system that was never really designed to talk to your PMS in the first place.

Evolution Voice moves all of that into the cloud. There's no PABX hardware to maintain on site, no need to rewire your property, and in most cases your existing guest room phones can stay exactly where they are. What changes is reliability, features and cost. You get a modern, fully supported phone system without the capital outlay of replacing hardware.

Not ready to move fully to the cloud yet? 14IP's ComXchange hospitality PBX is available on-premises, hosted or as a hybrid, so there's a path onto the platform whatever state your current phone system is in.

Want to take calls off your front desk’s plate too?

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